Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is remarkable.
What you will learn
Upon completing this course, you will be able to:
Who should attend
Travel professionals work in one of the most dynamic industries. Their role is challenged by constant innovation in technology resulting in higher customer service expectations. Travel consumers have access to a vast amount of information online. The Internet offers travellers competitive self-
Handling difficult or upset customers is challenging for anyone working in customer service, and the travel industry is no exception. We will provide a model to practice when confronted with angry customers. Finally, we will discuss the reality of stress in the workplace and suggest coping strategies for travel professionals.
This course is available in e-