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There is no doubt that IT Outsourcing is the obvious choice for most companies, as in-house IT staff are expensive, difficult to motivate and manage, and in many cases they don’t stay around for very long.

When it comes to IT Outsourcing, there are two main support models:

    Traditional IT Outsourcing is a lot like having your own in-house IT staff – except that they are not on your own payroll. Instead, you pay the IT Outsourcing company to provide a certain number of staff for a pre-determined number of hours per week or month. The benefit is that you have access to technical skills without having additional staff on your payroll – but the disadvantage is that you can end up paying more for that staff member than you would do if you hired your own in-house staff. Ultimately though, this model suffers from the same shortcomings as traditional break-fix IT Support, in that you are paying for technical resources, instead of paying for your network to be optimally maintained.

    Managed Services, on the other hand, is a different model of IT Outsourcing altogether. Instead of paying for the time of an IT employee, you are paying for your systems to be properly designed, maintained and supported – regardless of what the service provider has to do to achieve that. Ultimately, this is the end objective of any IT department. By choosing a managed services provider as your IT Outsourcing partner you can enjoy all the benefits of IT Outsourcing, but without the downside.

Put simply, Managed IT Services give you the best of both worlds – reliable IT systems and effective support – without having to find, employ and retain your own team of technical staff.